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Thank you for choosing Generation Care as your therapy provider. We are committed to providing the best possible care and service. Your clear understanding of our financial policy is important to our professional relationship.

We must emphasize that as a medical care provider, our relationship is with YOU, our patient, not with your insurance company. We cannot accept the sole responsibility of managing your claims with your insurance companies or any other persons. While the filing of your insurance claims is a “Courtesy” that we extend to our patients, all charges are your responsibility from the date of the services rendered.

Your health insurance is a contract between you, your employer, and the insurance company. Generation Care is not a party to that contract. We do not have access to the same information that you do. It is very important that you understand the provisions of your policy. We cannot guarantee payment on any claim. If your insurance company pays only a portion of the bill or rejects your claims, any contact or explanation should be made to you, the policyholder. Our priority is your care. We will provide your insurance company with any documentation and medical records they require…at no charge to you.

Our fees are based on national and regional comparative data, and we charge the lowest fees in the area. In addition, we are contracted with many insurance companies, and we are obligated to accept their fee schedule despite the fees set by our clinic. If your insurance company denies your claim we are not obligated to hold to the contracted amount; however, Generation Care will match the fee set by your insurance carrier. The patient is responsible for payment in full within a reasonable time…regardless of the status of the claim with your insurance company.

Even though an insurance claim has been filed, you will receive a monthly statement if your account has a balance due. We cannot accept responsibility for negotiating a settlement on a disputed claim. We realize that temporary financial problems may affect payment on your account in a timely fashion. If you experience such problems it is your responsibility to contact our business manager to make the necessary arrangements for payment. A $25.00 late fee will added to any account not receiving payment within 30 days of statement. Generation Care, PLC gladly accepts Cash, Check, Visa, and MasterCard for your convenience. Returned checks are subject to a $25.00 service fee and must be resolved before continuing treatment.

Co-pays are due at the time of service.

Thank you for understanding our financial policy. Please let us know if you have any questions.